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Posted on: January 14, 2020

Frequently Asked Questions: Municipal Solid Waste Program

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With the New Year under way, we have now entered into the first quarter of the Municipal Solid Waste Program in partnership with the contracted provider, WCA. Residents now have the option to request a change in the size of their trash/recycling containers and/or request additional ones.

The FAQs below address questions regarding this first quarter feature:

When am I able to request a change in the size of my recycling and/or solid waste container?

During the first quarter of the calendar year (January through March). Residents may contact WCA customer service at 281.403.5800 to make the request(s). WCA will schedule the delivery/pickup of the new/old containers.

How do I request an additional cart and/or a change in my cart size?

To request new containers and/or a change in cart size, contact WCA’s customer service at 281.403.5800. Requests received after March 31, 2020 will be processed in the first quarter of 2021. 

What is the timeline for delivery of the trash containers?

7 to 10 business days for regular cart exchange. If requesting a different size container, then delivery will take place at the end of the first quarter in the calendar year.

What are the available options? Is it for large and small containers only?

95-gallon or 65-gallon trash containers and 95-gallon or 65-gallon recycling containers.

Does this include recycling containers as well?

Yes

What is the cost per month for each size container?

All size/type containers will incur a yearly charge of $75 per container and a $90 delivery fee. A one–time fee of $95 will be charged for containers being replaced due to age or damage.

What is the best way to track my request?

There is no tracking system in place at this time, however, you may contact WCA’s customer service at 281.403.5800.

Is there an online submissions process for these requests?

No, not at this time.

What are the exact sizes of the trash containers that I am able to request?

95-gallon or 65-gallon trash containers and 95-gallon or 65-gallon recycling containers.

When do I need to place my carts out for service and when should they be stored away? 

Per City ordinance, all garbage, trash or yard waste can be placed on the curb at 6 p.m. the day before pickup. Empty trash cans must be stored out of public view by midnight the day of pickup.

What is the timeframe for when I can expect for my containers to be delivered? 

Delivery occurs between the hours of 7 a.m. and 7 p.m.

If downsizing, will I be billed at a lower cost?

No, all containers will remain the same price.

For additional Municipal Solid Waste Program questions and answers, Click Here.

For more information about Missouri City, please watch the City website: www.missouricitytx.gov, like us on Facebook—fb/MissouriCityTX, follow us on Twitter, Instagram and Snapchat—@MissouriCityTX, watch Missouri City Television (Ch. 16 on Comcast and Ch. 99 on AT&T U-verse) or download the MCTX Mobile app (available for free in Google Play and the Apple app store).

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